Terms & Conditions - Barritt Garment Printing

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Terms & Conditions

1. Products/services provided

1.1 Barritt Garment Printing (we, our and us) supply plain clothing/materials for the purpose of printing/embroidery only. We do not sell plain clothing unless it requires printing/embroidery as part of the same order.

1.2 We provide a basic artwork design service. For simple artwork we do not charge a fee to prepare it for print. However, a one-off fee (dependant on the time taken to complete the design for printing or fixed at £24 for embroidery) may be applied to the price of the order if the artwork is considerably more time-consuming than a regular print/embroidery design. This fee will not be applied if the design is not more time-consuming than a regular print/embroidery design and if it is applied then the customer will not be required to repeat this payment to re-print/embroider this design in the future, whether it is kept the same size or made smaller or larger.

1.3 We ask all customers to send us a high-resolution file of their artwork, preferably in PNG, JPEG or PDF form, when placing an order. If the artwork supplied to us is of low-resolution we are not responsible for this causing lower-quality results.

1.4 We do not claim to have graphic design qualifications and by charging an artwork fee we do not claim to be able to, or guarantee that we can, render a low-resolution image into a high-resolution image.

1.5 We do not provide artwork services alone. We only provide artwork services in the case of said design being printed/embroidered as part of the same order.

1.6 If the customer entrusts us to choose fonts, colours or make any other artwork-based decisions on their behalf we are not accountable if the customer then disagrees with our choices.

1.7 All decorated items supplied by Barritt Garment Printing are printed via the heat press process or embroidered. We do not currently have the ability to screen print items, direct-to-garment print items or any other form of textile decoration other than heat press and embroidery.

1.8 We advise customers to collect their orders when they are completed but we do offer a postage service if required. If postage is required, we ask that customers please let us know this prior to placing their order. The grand total including postage and packaging must be paid for, before the order is dispatched, via BACS transfer. Postage and packaging fees vary depending on the size and quantity of the order.

2. Our print quality guarantee

2.1 We guarantee that all of our printed products will stand the test of time without the print peeling. If you do experience any peeling of our print work within 30 days of receiving your items we will replace the defected goods free of charge or you can opt for a refund on the affected goods.

2.2 We strongly recommend that all printed products are to be washed at low temperatures, never tumble dried and that the customer must never iron directly over the print to avoid any damage.

2.3 Any self-inflicted damage to the print will void this guarantee and won’t be eligible for a replacement/refund.

2.4 Although we guarantee that the print will hold up for at least 30 days, we cannot guarantee that the plain clothing/materials used for printing will keep their condition for such periods of time. Materials such as cotton, polyester and much more can shrink and/or bobble amongst other affects, therefore we cannot take responsibility for any defects in plain materials, both supplied by us or the customer, used for our print work.

2.5 Please see points 4.10, 4.11 and 4.12 for information on refunds and replacements.

3. Timelines

3.1 Timelines ultimately depend on the quantity and complexity of the order amongst other variables.

3.2 We will advise customers of an expected turnaround time for their order to be completed (and expected day of delivery if required) prior to starting the order.

3.3 We will advise customers immediately of any delays or if we are ahead of schedule for order completion.

3.4 Although we make every effort to be as accurate as possible, the timelines we provide are purely estimates and can vary depending on our suppliers’ stock levels, delivery times and other factors.

3.5 We aim to get all orders completed as quickly as possible but unexpected external factors can prohibit such deadlines being met. Therefore we advise customers of any risks in regards to meeting deadlines prior to starting the order and we are subsequently not accountable if the deadline is not met.

4. Payment terms

4.1 Full payment is due to be paid no later than on exchange of goods upon collection.

4.2 Orders can be paid for with cash, card or BACS transfer. Cheques are also acceptable upon customer request but must be deposited before the order is started.

4.3 Any orders, in particular those over £50, may require an upfront deposit to be paid for the cost of the stock required to complete the customer’s order. Deposit amounts vary depending on the order and must be paid for in advance by BACS transfer. Any remaining payments after the deposit has been paid must be paid in full no later than on exchange of goods upon collection.

4.4 If postage is required, we ask that customers please let us know this prior to placing their order. The grand total including postage and packaging must be paid for, before the order is dispatched, via BACS transfer. Postage and packaging fees vary depending on the size and quantity of the order.

4.5 If the customer doesn’t pay the deposit for their order then the order won’t be started until they do so.

4.6 If the customer doesn’t pay the full total for their order (including refusal to collect their order and pay upon collection) then the customer’s items will be kept by Barritt Garment Printing until full payment is received and further legal action may be undertaken in the meantime.

4.7 By agreeing for us to go ahead with your order, you are agreeing that you will pay in full the price agreed for our services and that payment will be made no later than upon the exchange of goods upon collection/up front, if the order requires a deposit and/or postage.

4.8 If after the order is placed you change your mind and no longer require our services you must still pay the full amount that was quoted to you for undertaking the full work as originally agreed.

4.9 If after the order is placed you would like to amend your order we are not accountable for any changes that are too late to make. We will accommodate your changes if possible, although not guaranteed, and the price will be adjusted accordingly if necessary.

4.10 Refunds/exchanges are not permitted unless under the following circumstances:

4.11 If there is a fault with the clothing/material that we personalised due to our wrongdoing we will refund you the full price for said item, or you can opt for having a replacement made free of charge if brought back to us within 30 days of receiving the item.

4.12 If our print work begins to peel within 30 days of receiving your item we will refund you the full price for said item or you can opt for having a replacement made free of charge if the faulty item is brought back to us within 30 days of receiving it.

5. Copyright

5.1 We do not own or claim to own the third party logos that we print or display on our website, social media platforms or anywhere else.

5.2 We have gained permission to use said logos in our work and refuse to serve any customer who wishes for us reproduce any logo or design without the appropriate permission from the relevant business/brand.

6. Third party sites

6.1 We may reference third party content on our website. We are not responsible for any third party’s content or actions and their views do not necessarily reflect our own.

This Contract shall be governed by and interpreted in accordance with English Law and shall be subject to the exclusive jurisdiction of the Courts of England and Wales.